Privacy Policy
HCPro LLC (“HCPro,” “us,” or “our”) appreciates your interest in our website (the “Site”). Your privacy is important to us. As part of our commitment to honoring your privacy, this Privacy Policy explains the approach we take in protecting and using the information that we gather from you or about you on the Site and through our business operations as well as other services we may offer from time to time though our charitable services (“Services”).
By using our Site or Services, you agree to have your personal data collected, transferred, processed and stored in the United States, and to allow us to use such data pursuant to the terms of this Privacy Policy. While our website operations do not prohibit the collection of personal data from individuals located outside of the US, our business operations are directed to US residents and subject to the data privacy and protection laws of the US only, which may differ from the data privacy laws of the country where you reside.
If you do not agree with the terms of our Privacy Policy, or Terms of Use for this Site you should refrain from using the Site.
1. How We Collect Information
The Privacy Policy applies to information we collect:
- on the Site;
- social media;
- through mail, in e-mail and other electronic messages between you and the Site; or
- through mobile and desktop applications, and forms you download from the Site; through our application and granting process; and
- with your consent through our surveys.
2. Types of Personal Information we Collect
We collect the following categories of personal information from users of our Site and Services:
- Identifiers: Such as your name, email address, IP address, or other similar identifiers that may be linked to you or your devices.
- Internet Activity: Information related to your browsing history, search history, and interactions with our Service.
- User Content: Any messages, comments, or other content that you submit, post, or otherwise transmit using our Service.
- Geolocation Data: We may collect or process Information about your physical location by recording the US postal zip code at your location or residence.
3. How We Use Your Information
We use your personal information for the following purposes:
- To operate, maintain, improve, solicit feedback from you, and enhance our website and Services.
- To update and renew your membership;
- To communicate with you about events and other programs relevant to your job or stated interests;
- To allow you to participate in competitions, surveys or contests you engage with us in;
- We may collect your personal information to process a grant you apply for, or any donations you may make.
- To send you information, status updates, notices, and other information related to the Service, including billing and account information.
- To respond to your questions and provide related customer service;
- To present the information on the Site and their contents to you;
- To provide you with information about our products and Services that you request from us;
- To provide you information about products and services from our sponsors and advertisers.
- To send you HCPro publications, special offers, information we believe is useful to our customers and prospective customers, where you have not opted out of receiving such information at the email address at which you are receiving it. You may opt out of by clicking the unsubscribe link on the email or by emailing: customerservice@hcpro.com.
- To send you third party information that HCPro believes is relevant to you unless and until you have opted out;
- To carry out our obligations and enforce our rights, including billing and collection, arising from any agreements entered between you and HCPro, or between your employer and HCPro;
- To notify you about changes to the Site or any Services we offer or provide though it; To allow you to participate in interactive features on the Site;
- For any other purpose, such as surveys, with your consent.
- Security: To protect the security and integrity of our Service and to prevent fraud or other malicious activity.
- Legal Compliance: To comply with our legal obligations, enforce our terms of service, and address disputes we may need to provide your information to law enforcement agencies upon submission of a subpoena, or other lawful process. Depending on the nature of the request, we may not be able to advise you that law enforcement agencies are requesting such information.
At any time, you can request the removal or modification of your personally identifiable information or opt-out of receiving email communications from HCPro by sending an e-mail to us. You can also opt-out of receiving email communications from HCPro by clicking on the “unsubscribe” link in our emails. We will make a reasonable effort to accommodate your requests.
4. TCPA and Communications Consent
If you provide us with your telephone number, including by creating an account, completing a form, downloading an application, or otherwise interacting with our Services, you may consent to receive commercial advertising communications from us as described below.
By providing your telephone number and, where required, taking an affirmative action such as checking a box or selecting “accept,” you provide your prior express written consent to receive calls and text messages from HCPro including calls or text messages delivered using an automatic telephone dialing system or artificial or prerecorded voice, at the telephone number you provided. These communications may include marketing, promotional, transactional, and informational messages, as applicable.
You acknowledge and agree to the following:
- Voluntary Consent. You are not required to provide this consent as a condition of purchasing any goods or services.
- Scope of Communications. Communications may include marketing, advertising, promotional, account-related, or service messages, and may be sent by us or on our behalf by our service providers, affiliates, or marketing partners.
- Use of Automated Technology. Messages may be sent using automated dialing systems or other automated technologies.
- Message Frequency. Message frequency will vary based on your interactions with us.
- Message and data rates may apply based on your mobile carrier and service plan.
- Revocation of Consent. You may revoke your consent at any time by following the instructions in the applicable message (e.g., replying “STOP” to a text message) or by contacting us using the information provided below.
We will process your telephone number and related personal information in accordance with this Privacy Policy, including for the purpose of delivering communications and managing your preferences. We will not share your telephone number or your consent to receive communications with our affiliates or third parties other than service providers necessary to complete the communications.
Children Under the Age of 13
We do not knowingly collect or solicit personal information from children under 18.
6. Our Use of Cookies and Other Tracking Mechanisms
We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).
Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site and Services. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our Site and Services.
- Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Third Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site, and Services. We use these tools to help us improve our Site’s and Services’ performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons, session replay, or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy athttps://www.google.com/policies/privacy/ You can also download the Google Analytics Optout Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout
Ad Networks. Users in the United States may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies
You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members. Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on a consumer choice website, your opt out may not be effective.
7. Global Privacy Control and Universal Opt-Out Signals
We recognize and honor browser-based privacy preference signals, including the Global Privacy Control (“GPC”). The GPC is a setting available in certain web browsers and browser extensions that allows users to automatically communicate their preference to opt out of certain data processing activities, such as the sale or sharing of personal information.
When we receive a GPC signal from your browser or device, we treat it as a valid request to opt out of the sale or sharing of your personal information, to the extent required by applicable law. This means that, where required, we will limit the use of your personal information for purposes such as cross-context behavioral advertising or similar activities.
You do not need to take any additional action to submit this request. The GPC signal is automatically transmitted by your browser when it is enabled.
8. Use of De-identified Data
We may use de-identified data, which cannot be linked to you or individuals using our services for the purposes of providing Services, product development, employee training, research and development and to gain insights on product improvement and other operational purposes that enhance our Services and your experiences with us. We take reasonable measures to ensure that our process of de- identifying information about you, and your use of the services cannot be associated or linked to you. When we share de-identified data with our service providers, partners or other third parties, we enter contracts that restrict the use of the data and the reidentification of the data to you and other users of our services.
9. How Long We Retain Your Information
We retain information about you only for as long as necessary to provide our Services, maintain our website, comply with applicable law, and contractual obligations. We may retain your personal information, posts, and service records for as long as you are a customer to provide you with the Services. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Aggregated data is retained and used by Company for analysis, product improvement, and troubleshooting purposes. In some cases, social media content may continue to exist on the Social Networks even after you or we delete it from our Services, and you will need to contact the relevant Social Network directly if you would like to remove this content.
10. Disclosure of Your Information to Third Parties
We may disclose personal information that we collect, or you provide as described in this Privacy Policy:
- To contractors, service providers and other third parties we use to support our business;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, in which personal information held by us about Site’s users is among the assets transferred;
- To fulfill the purpose for which you provide it;
- For any other purpose disclosed by us when you provide the information; or
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request;
- To enforce or apply the HCPro Terms of Use and other agreements, including for billing and collection purposes; or
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HCPro, Affiliates, our customers or others.
Third Party Links
- Please be aware that our Sites and email communications may contain links to other websites on the Internet that are owned and operated by third parties. When you press these links, you are transferred to the websites of these third parties. The privacy and data processing practices of those websites are covered by the Privacy Policies of the operators of these sites, not our Privacy Policy. We encourage you to review the privacy policies of other websites to understand their privacy practices.
11. Additional California Disclosures
| CCPA/CPRA Right | Explanation of the Right |
|---|---|
| Right to Know / Access | Consumers may request disclosure of categories of PI collected, sources, purposes, categories of third parties, and specific pieces of PI. |
| Right to Delete | Consumers may request deletion of PI collected from them unless an exception applies. |
| Right to Correct | Consumers may request correction of inaccurate PI maintained by the business. |
| Right to Opt-Out of Sale or Sharing | Consumers may direct the business not to sell their PI or share it for cross-context behavioral advertising. |
| Right to Limit Use of Sensitive PI | Consumers may limit use and disclosure of SPI to what is necessary to perform requested services or operations. |
| Right to Non-Discrimination | Consumers must not receive different prices, services, or treatment for exercising CCPA rights. |
| Right to Notice at Collection | Consumers must receive a Notice at Collection describing categories of PI, purposes, sale/sharing status, and retention. |
| Right to Opt-Out of ADMT | Consumers may opt out of automated decision-making technology used for significant decisions. |
| Right to Access ADMT Information | Consumers may access information about logic, outputs, and effects of ADMT systems applied to them. |
| Right to Appeal ADMT Decisions | Consumers may appeal an ADMT-driven decision impacting them. |
| Right to Notice of Financial Incentives | Consumers must receive a notice explaining any financial incentives and terms if PI is exchanged for benefits. |
| Category of Personal Information Collected | Purpose(s) for Collection and Use | Categories of Vendors / Third Parties | Is PI Sold or Shared? |
|---|---|---|---|
| Identifiers | Account creation, service provision, communication, security, fraud prevention | IT service providers, customer support vendors, cloud hosting providers | No |
| Sensitive Personal Information | Identity verification, compliance, fraud prevention | Payment processors, identity-verification vendors, security service providers | No |
| Customer Records Information | Service delivery, billing, account management | CRM platforms, billing processors, service providers | Yes |
| Commercial Information | Order fulfillment, analytics, service improvement | Payment processors, analytics providers, logistics vendors | Yes |
| Internet / Network Activity | Site functionality, security, analytics, advertising | Cookie vendors, analytics tools, ad tech partners | Yes |
| Geolocation Data | Service localization | Security vendors, analytics platforms | No |
| Audio/Visual/Electronic Data | Quality control, support interactions, security | Customer service platforms, communications vendors | No |
| Professional or Employment Information | B2B relationship management, onboarding verification | CRM systems, verification tools | Yes |
| Education Information | Applicant screening, credential verification | HR systems, verification vendors | Yes |
| Inferences | Personalization, advertising, customer experience | Analytics partners, ad tech partners | Yes |
12. Selling or Sharing of Personal Information
We do not sell or share personal information as those terms are defined under California law. If you have questions about our data practices, please contact us using the information provided in our Privacy Policy.
Our Practices
We may disclose personal information to certain third parties or service providers for purposes such as analytics, advertising, or other operational functions. Some of these disclosures may constitute a “sale” or “sharing” of personal information under California law.
Your Right to Opt Out
You have the right to opt out of the sale or sharing of your personal information at any time.
You may exercise this right by:
- Clicking the https://preferencecenter.hcpro.com/hcp/emailsubscriptions link located on our website; or
- Enabling an opt-out preference signal, such as the Global Privacy Control (GPC), in your browser or device settings.
If we receive an opt-out request through either method, we will process the request in accordance with applicable law.
13. Security Measures
We use commercially reasonable measures for protection of our customer data. We will take reasonable measures which we believe are appropriate to protect your information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer your information take comparable steps to protect that security. Email is not a secure form of communication. Please do not send us any personally sensitive information via email.
14. Changes to the Privacy Policy
We may update the Privacy Policy from time to time by posting modifications to the Privacy Policy at the Site. By using the Site following such changes, you agree to be bound by such changes. Please check the Site periodically to familiarize yourself with any changes that may have been made to the Privacy Policy. You can determine when the Privacy Policy was last changed by checking the “Last Updated” reference above.
15. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, email info@ahima.org or call 800-650-6787.